LIMITED WARRANTY FOR LED PRODUCT

This limited warranty is provided by the MS Lighting company described below (“Seller”) to you as the original purchaser of the LED lighting product that is identified on Seller’s invoice reflecting its original purchase (the “Product”). The Seller is MS Lighting company identified as such on the invoice.

What’s Included?

This limited warranty may be transferred to subsequent purchasers of the Product, provided that such Product is resold in new condition and in its original packaging. Seller warrants that the Product, when delivered in new condition and in its original packaging, will be free of defects in material and workmanship for a period of warranty from the date of original purchase.

Below who the product range that we cover:
FF Lighting – ONE (1) year

The determination of whether the Product is defective shall be made by Seller in its sole discretion with consideration given to the overall performance of the Product. A Product shall not be considered defective solely as a result of the failure of individual LED components to emit light if the number of inoperable components is less than 10% of the total number of LED components in the Product.

What Is Excluded?

If Seller determines the Product is defective, Seller will elect, in its sole discretion, to refund you the purchase price of the Product (Credit Note**), repair the Product or replace the Product. This limited warranty will not apply to loss or damage to the Product caused by: negligence; abuse; misuse; mishandling; improper installation, storage or maintenance; damage due to fire or acts of God; vandalism; civil disturbances; power surges; improper power supply; electrical current fluctuations; corrosive environment installations; induced vibration; harmonic oscillation or resonance associated with movement of air currents around the Product; alteration; accident; failure to follow installation, operating, maintenance or environmental instructions prescribed by Seller or applicable electrical codes; or improper service of the Product performed by someone other than Seller or its authorized service provider.

This limited warranty excludes field labour and service charges related to the repair or replacement of the Product. THIS LIMITED WARRANTY IS VOID IF THE PRODUCT IS NOT USED FOR THE PURPOSE FOR WHICH IT IS DESIGNED.

Seller reserves the right to utilize new, reconditioned, refurbished, repaired or remanufactured products or parts in the warranty repair or replacement process. Such products and parts will be comparable in function and performance to an original product or part, as determined by Seller in its sole discretion, and warranted for the remainder of the original warranty period.

How Do I Report Defective Unit?

In order to make a claim under this warranty, you must contact the company MS LIGHTING(M) SDN. BHD. sales person in-charge, and fill in RMA form and provide proof of purchase such as the invoice and comply with Seller’s other warranty requirements.

Upon receiving that notice, Seller may require you to promptly return the Product to Seller, or its authorized service provider, freight prepaid. Your warranty claim should be addressed to the address below:

MS LIGHTING (M) SDN. BHD.
NO. 62, Taman Manggis 3, Jalan Kilang Lama,
09000 Kulim, Kedah, Malaysia

Tel: +604-4913288

If a product is found with a defect, within the terms and conditions of this warranty, seller will, after due verification, proceed to replace or repair the material necessary.

This limited warranty only applies to specified MS Lighting LED products only.

THE FOREGOING WARRANTY PROVISIONS ARE EXCLUSIVE AND ARE GIVEN AND ACCEPTED IN LIEU OF ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY AGAINST INFRINGEMENT AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL SELLER BE LIABLE FOR INCIDENTAL, COMPENSATORY, CONSEQUENTIAL, INDIRECT, SPECIAL OR OTHER DAMAGES. SELLER’S AGGREGATE LIABILITY WITH RESPECT TO A DEFECTIVE PRODUCT SHALL IN ANY EVENT BE LIMITED TO THE MONIES PAID TO SELLER FOR THAT DEFECTIVE PRODUCT.

This warranty is effective for purchases of Product on or after the effective date set forth below. Seller reserves the right to modify this warranty from time to time. Any modification of this warranty shall be effective for all orders placed with Seller on or after the effective date of such revised warranty. Effective Date:1 st Jan, 2016

** Please refer Credit Note Policy As Below **

CREDIT NOTE POLICY & PROCEDURE

OBJECTIVE

This document is clearly show the credit note policy and procedure of MS Lighting (M) Sdn. Bhd. In order to avoid any circumstances (Sales) organization of MS Lighting (M) Sdn. Bhd. and client or purchaser to fully understand the condition of Credit Note procedure an policy.

This policy is applying on any product sold from MS Lighting (M) Sdn. Bhd and effective from 1st of Nov 2015 onwards.

CREDIT NOTE CONDITION

Credit note raised is subject to the following condition:

1. MS Lighting – Operation Mistake
1.1 Sales side place wrong order
1.2 Admin side key in wrong order Delivery Wrong order to client.
2. Purchased item out of stock
3. Replacement Item out of stock.
4. Client placed Wrong order
4.1 Client/Purchaser have to report to MS Lighting in 72hrs after received delivery and Client need to bear the transport cost.
4.2 Client not report to MS Lighting 72hrs after delivery, goods are consider sold, not refundable and not returnable
5. Receive Client extra payment amount.
6. Account termination.
7. Special Condition, need to get approval from Top Management (Marketing purpose, package promotion and etc)
8. Client/purchaser and sales person are not allow to deduct or raise credit not without company approval